Terms and Conditions.

These Terms and Conditions govern your use of the 360 Chicago Tours website, services and media. By using our website or services, you agree to these terms. If you do not agree, please do not use our services.

Definitions

• "Company" means 360 Chicago Tours.
• "Services" means photography, videography, drone media (standard and FPV), floor plans, virtual staging, 3D tours and related media services.
• "Client" means any person or business using our services.
• "Website" means our site at 360chicagotours.com.

Use of Services

• Clients must provide accurate and lawful information when using our services.
• Any unauthorized use of our media or website is prohibited.
• We reserve the right to refuse service to anyone for any reason at any time.

Intellectual Property

• All media created by 360 Chicago Tours remains the intellectual property of the Company unless otherwise agreed in writing.
• Clients receive a license to use the content for marketing and promotional purposes.
• Any unauthorized reproduction, distribution or resale of our media is prohibited.

Payments and Refunds

• Nothing is due when you book. Payment is due when your media is delivered.
• Agents approved for Pay at Close with Titus pay at closing instead, under Titus terms shown before you accept.
• Card payments carry a 3% processing fee. Zelle and checks payable to 360 Chicago Tours have no fee.
• Refunds are issued only under specific conditions determined by the Company.
• Late payments may be subject to additional fees or service suspension.

Liability and Disclaimers

360 Chicago Tours is not liable for any indirect, incidental or consequential damages resulting from the use of our services. We are not responsible for delays or issues caused by third parties or circumstances outside our control, such as weather, equipment failure or venue restrictions.

Drone services are subject to FAA regulations and local airspace restrictions.

Cancellations and Rescheduling

• Please give at least 24 hours notice to cancel or reschedule.
• Cancellations within 24 hours may be subject to a fee.
• The Company may reschedule services due to weather, safety or technical reasons.

Privacy

We respect client privacy and will not share personal information without consent, except as required by law. Our Privacy Policy explains how we collect, use and protect your data.

SMS Terms

Our text message program is called 360 Chicago Tours. It lets our team answer your questions and keep you updated about your shoot by text.

How you opt in. You can opt in through the chat widget or a form on our website by checking the consent box, or by texting us first.

What we send. Replies to your inquiries, booking confirmations, appointment reminders, delivery notices and occasional offers.

How often. Message frequency varies. Message and data rates may apply.

Our texting number. Texts from our team come from our business texting line, (312) 667-5974. For phone calls, use our main line (312) 767-1706.

Opting out and getting help. Reply STOP at any time to stop receiving texts. For help, reply HELP, or text HELP to (312) 667-5974 or email [email protected].

No purchase required. Consent to receive text messages is not a condition of any purchase.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

Your privacy. We never sell your mobile number or text message opt in data, and we never share them with third parties for marketing. Read our Privacy Policy to learn how we handle your information.

Governing Law

These Terms and Conditions are governed by the laws of the State of Illinois. Any disputes will be resolved in courts located in Illinois.

Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of our website or services after changes means you accept the new terms.

Contact Us

Questions about these terms? Email [email protected] or call (312) 767-1706.